Tag Archives | UX

Progress Tracking Plugin Round 1

By on November 4, 2011 in Experience

I decided to start coding the plugin. I’ve never tried to create a WordPress plugin before. The first four hours I spent learning about the initialization plugin hooks and creating admin menus. Right about when I had the initialization function successfully creating two tables to store data and the admin menu function creating a new [...]

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Call center reps and Telecomms

By on October 7, 2011 in Experience

I work for a large telecomm company, and since joining, I’ve learned two key things that drastically changed my perception and behavior regarding telecomms and call centers: Call Center reps are not the enemy. And they didn’t decide to make a process or product difficult. Telecomms have myriad systems, and as a result, optimal customer [...]

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Tweaking text in WordPress

By on October 3, 2011 in Experience

Some designers believe, quite passionately, that text should be shaped well within the constraints of the design, and this well-shaped text is often given a very small text size to fit just so inside of boxes or circles, or whatever. This is a perfectly valid belief, and in ideal cases yields stunning designs. In non-ideal [...]

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Introvert Friendly Stores

By on September 30, 2011 in Experience

After a recent Saturday run, I went to a store where the employees were extremely friendly and did their job exceedingly well by asking me if I needed any help finding anything. All four of them did this. And then the cashier also did her job very well by trying to sell me their loyalty [...]

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