I work for a large telecomm company, and since joining, I’ve learned two key things that drastically changed my perception and behavior regarding telecomms and call centers: Call Center reps are not the enemy. And they didn’t decide to make a process or product difficult. Telecomms have myriad systems, and as a result, optimal customer [...]
Tag Archives | trade offs
Erin is a UX professional currently residing in the Denver/Boulder area.