Tag Archives | trade offs

Call center reps and Telecomms

By on October 7, 2011 in Experience

I work for a large telecomm company, and since joining, I’ve learned two key things that drastically changed my perception and behavior regarding telecomms and call centers: Call Center reps are not the enemy. And they didn’t decide to make a process or product difficult. Telecomms have myriad systems, and as a result, optimal customer [...]

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